My Royalty Withdrawal Was Declined — What Should I Do?

Delays in payouts can happen for several reasons. Please review the most common cases below:

• Unanswered request from the payment partner
  Please log in to your payment partner’s account and make sure your account is active, and that there are no pending document verifications or KYC (Know Your Customer) required from your side.

• Unanswered request from our legal team
  Sometimes we request licenses or proof of rights for your music: 

  - If we receive a complaint from our partners after the upload;

  - If we found matches with other tracks;

  - If we notice artificial patterns in the listening history. 

  Please check the email linked to your account for any such requests.

If neither of the above applies, please create a support request through your dashboard in the Support section and describe your situation. We’ll do our best to help you as soon as possible.